About our product
Are the products safe for pets?
Are the products safe for pets?
Yes, all our products are specifically formulated for both dogs and cats with pet safe ingredients. In case your pet has any specific allergies, please see the detailed ingredient list per product or reach out to our team.
Are the products safe for cats?
Are the products safe for cats?
Yes, all our products are specifically formulated for both cats and dogs with pet safe ingredients. In case your pet has any specific allergies, please see the detailed ingredient list per product or reach out to our team.
How should I store my Petal products?
How should I store my Petal products?
We recommend you keep your products in a cool place away from direct light. Refer to the table on your product for the best before dates.
Where are Petal products made?
Where are Petal products made?
Petal products are mostly manufactured in Hong Kong, with some supply chain support in mainland China. Petal is committed to responsible, ethical and sustainable sourcing, we continually seek to understand our environmental and social impact across our value chain and take steps to minimize our eco-footprint.
How do I pick my Petal Pet Wash?
How do I pick my Petal Pet Wash?
For pets with normal or sensitive skin, without any apparent issues related to bacteria, yeasts, or viruses, we recommend the Petal Aloe & Oatmeal Pet Wash. This gentle, moisturizing formula provides antibacterial and cleansing properties to help restore, protect, and maintain healthy skin and coat.
If your pet requires more voluminous and fuller fur, as well as longer-lasting fragrance, the Petal Pro Pet Wash builds upon the Aloe & Oatmeal formula with added properties to plump up the fur and provide a more robust scent.
For pets experiencing skin conditions such as redness, scaling, greasiness, or strong odor, which may be caused by bacteria, yeasts, and viruses common in tropical and subtropical climates, we suggest using the Petal Antiseptic & Antifungal Shampoo. This formula contains herbal extracts with natural antiseptic properties that can help ease and soothe the aforementioned skin issues.
About our order
How can I place an order on your website?
How can I place an order on your website?
To place an order, simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, FPS.
How do I track my order once it’s been placed?
How do I track my order once it’s been placed?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
What is your shipping policy?
What is your shipping policy?
We offer shipping to most countries or regions.
3-5 working days delivery: Hong Kong, Macau
5-7 working days delivery: Singapore and rest of Asia
7-14 working days: Rest of the world
Note that the estimated delivery times and shipping costs can vary for places beyond Hong Kong and Macau. Weather and other unpredictable impact could also lead to a delay in delivery. Orders are typically processed within 2 business days.
Can I modify or cancel my order after it has been placed?
Can I modify or cancel my order after it has been placed?
To modify or cancel an order, please whatsapp our team at 68509188 as soon as possible. Orders that have already been shipped cannot be modified or canceled.
What is your return policy?
What is your return policy?
Due to hygiene reasons and to maintain the highest standards of quality and safety, we do not offer refunds for pet care products once they have been purchased.
In the rare case that a pet care product is received in a damaged or defective condition, we will offer an exchange for the same product within 7 days of purchase.
If you have any concerns or issues with your purchase, please whatsapp our team at +85268509188. We will do our best to address your concerns and find a suitable solution.
Please check out our refund policy section for more details.
